IT Business Services Analyst Senior at Fulton Financial in East Petersburg, PA
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton Bank. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home. Overview Responsible for planning and designing business services within the IT Business Services Management team. The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. The role troubleshoots and solves escalated issues, evaluates value of user change requests and leads the monitoring, measuring, and enhancing the service. This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels. Routinely communicates with all levels of management in the business. Fully understands the underlying technologies and applications and informs business users on the capabilities of technology to solve business needs. This position is a hybrid opportunity:
2 days a week in the office (Fulton Bank's Administrative Services Center, 1695 State Street, East Petersburg, PA) and 3 days work from home. Responsibilities Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals. Executes the writing of business and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects. Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations. Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services.
Qualifications Education:
Bachelor Degree or the equivalent experience in computer science, management information systems, or a related field. (Required) Required
Experience:
5 or more years business analyst experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. Database query tools such as SQL or similar tools and languages. Project management experience leading projects under multiple implementation methodologies. Preferred
Experience:
5 or more years financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
2 days a week in the office (Fulton Bank's Administrative Services Center, 1695 State Street, East Petersburg, PA) and 3 days work from home. Responsibilities Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals. Executes the writing of business and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects. Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations. Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services.
Qualifications Education:
Bachelor Degree or the equivalent experience in computer science, management information systems, or a related field. (Required) Required
Experience:
5 or more years business analyst experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. Database query tools such as SQL or similar tools and languages. Project management experience leading projects under multiple implementation methodologies. Preferred
Experience:
5 or more years financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
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