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Loan Operations Servicing Assistant Manager

Overview
The primary responsibility of this position is to supervise a group of employees engaged in Mortgage Servicing, including escrow processing, loan transaction processing, loan maintenance and customer statements and notices. Oversee the execution of departmental operating procedures to ensure quality, accuracy and compliance, evaluate procedure effectiveness and recommend adjustments as necessary. Promotes a culture of continuous improvement toward delivery of a productive, positive and professional customer experience.
Position is located in East Petersburg, Pa (Lancaster area)
ResponsibilitiesEssential Duties
Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, partner with Human Resources to resolve employment related issues
Monitor, analyze and evaluate departmental systems, processes and procedures with respect to accuracy, efficiency and compliance, lead regulatory and system updates, and develop recommendations while promoting culture of constant improvement
Contribute to broader corporate and department initiatives, including audits, application evaluation and testing, mergers and acquisitions, and vendor management; serve as backup for Departmental Manager
QualificationsQualifications:Education
Bachelor Degree or equivalent experience. (Required)
Experience
2 or more years Supervision. (Required)
5 or more years Loan processing or servicing. (Preferred)
EEO Statement Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.



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