CIF QC Processing Specialist I

Performs highly skilled next day quality reviews to mitigate risk on real time new account openings, and ensures regulatory compliance when performing account and customer maintenance. Performs a variety of duties associated with updating and maintaining customer records as requested by customer documentation, IRS documentation, workflow requests and security. Document Imaging is utilized for scanning and ingesting of customer documentation as well as retrieval or reporting required to maintain customer records.
Position is located at our Administrative Service Center in East Petersburg (near Lancaster, Pa)
Hours are 9:30 a.m. -6:00 p.m. Monday - Friday; Sat 8:00 a.m. -12:00 p.m.
ResponsibilitiesEssential Duties
Next Day Quality Review, New Account Accounts Responsible for daily review of all New Account Openings for Deposit, Time and Safe Deposit Boxes ensuring account titling and customer relationships are accurate, performing subsequent maintenance as needed. Reviews account coding on the Core system against documentation ingested into Document Imaging or referencing physical documents received in Customer Information File, to ensuring accurate ownership, titling, tax liability reporting and customer information. Identify incorrect and missing information is tracked and reported to ensure a reasonable quality level is maintained corporately.
Next Day Quality Review, Maintenance and Compliance ReviewResponsible for daily review of all title change maintenance transactions, which includes ownership, title and name change transactions. Reviews documentation for completeness, ensuring compliance for Bank Secrecy Act Customer Identification Program and Regulation GG, and confirming required supporting documentation is attached. Reviews account and customer record coding on the Core system against documentation ingested into Document Imaging or referencing physical documents received in Customer Information File, to ensuring accurate ownership, titling, tax liability reporting and customer information. Incorrect and missing information and documentation are tracked and communicated to affiliates and Central Retail Compliance.
Daily review and maintenance of address change requests received. Based on documentation, ensure regulatory compliance and Bank Secrecy Act requirements are met. Based on workflow requests, complete workflow maintenance received to include the following, Address corrections, maintaining memos and ticklers, combined or additional statements, combined overdraft protection, mail code changes, merging of duplicate customer records, tax liability updates, marketing solicitation maintenance, updates to security word or hint and year end corrections. Maintaining addresses for bankcard orders and ensuring appropriate documentation is received. Account and Customer Maintenance to include decedent coding, foreign residency coding, privacy opt out requests and return mail received.
Will Scan and ingest all deposit documentation and miscellaneous business document received from branches and Central Retail Compliance into imaging system, Document Imaging for future reference. As required, will work as needed in workbaskets to review new and maintenance as scanned by branches or departments. Reporting utilized to update and correct customer records on a daily, weekly, monthly, as needed basis.
Provide Branch and customer support as needed via email and phone calls.
Ensuring all job training activities, assignments and compliance requirements are met by established deadlines.
Maintaining an acceptable error ratio on work processing as tracked and reported monthly.
High School Diploma or the Equivalent Experience or equivalent experience. Specialty: Does not apply at this level of education. (Required)
6 to 12 months Banking. (Required)
EEO Statement Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

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